Was going to use these scooters while on a trip. Loaded money into the account then realized you had to be 18 and our teenagers were with us. In the help section it says you can request a refund of your account balance within so many days. I immediately requested it and they just ignored it. I have contacted them several times over the past 6 months and they literally just ignore you. We do not have these scooters at home so I’m basically just out $20. Don’t use them customer service is terrible.
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Bird is a dockless scooter-share company based in Santa Monica, California.