Fancy a nice Fish Finger sandwich? Think again, especially if you have children. Why, you might say? Well, I found a bone. Not a harmless typical bone similar to a soft, hair-like bone you might anticipate when eating a fish product. No, this one resembled a shark tooth. It was about 10mm x 6mm x 2mm, and very sharp at one end. I’m convinced I could have used it as a cutting tool. Surely, a bone of this size should not have found its way in to retail, because not only did it hurt my gum when I chewed my fish finger sandwich, but it certainly presents a choking hazard, especially to young children.As you can expect, I called Birds Eye to vent my frustration about finding the object, I first thought was an animal tooth. Their customer service agent sounded genuinely alarmed and was apologetic. I agreed to send the unknown item as requested.Unfortunately though, my complaint was minimised and although I was given £10 of Birds Eye vouchers, I find their letter to be dismissive and consumers should be aware of their lack of care. Their defence: “each fish can contain over 350 bones and unfortunately, it is impossible to guarantee 100% removal...[and]... we do print a statement on all our fish products...some [bones] may remain.”So, they think it is acceptable to have relatively large choking hazards in their foods, because you can read a caution on their packaging. With this in mind, I shall no longer be buying these for my small children.And to Birds Eye, a family favourite brand:You have really let yourselves down this time, in production, in minimising the situation by suggesting “a bone” may remain, and in my opinion not compensating fairly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Family favourites for over 60 years, Birds Eye have provided healthy fresh frozen food for generations. Find products, recipe ideas and more here.