We are currently selling a property and have grown increasingly worried about the lack of communication from the service. Despite several attempts to reach out via email and phone, we have received no response. This silence is unprofessional, confusing, and frustrating. Currently, we are unaware of the situation or any updates, which is causing unnecessary stress. Please respond as soon as possible to clarify the status and next steps. EDIT - We are pleased to report that we received a satisfactory phone call and follow-up email from the operations team. Our file has been reassigned to a different team, and we are hopeful for a smoother process moving forward. Hence, I have upgraded this review from 1 star to 3 stars. Thank you for addressing this issue.
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