I chose this agency based on positive reviews, but where do I start… It seemed fine initially with numerous calls and messages. However, just five days before our trip, we were informed our flight was canceled due to scheduling changes. That's when the truth began to surface. I had to constantly call and text them, only to receive vague reassurances that they were addressing the issue. Two days before our flight, I contacted the airline directly and found out the agent had known about the change a month prior but took no action. No customer details were shared with the airline for them to reach us or the agent. I ended up rescheduling my flights myself in just ten minutes. The airline was very apologetic and even advised us against this agency. The anxiety and frustration were overwhelming, and when I informed the agency, their response was simply that I hadn’t missed my flight, so I shouldn’t worry. 🥴 They clearly lack the ability to manage flight changes effectively. Their hotel options were also inferior compared to booking directly. Due to their mismanagement, I had to book extra hotel nights, disrupt our work schedule, and travel unprepared. The hotel informed us they only purchase discounted rooms. The additional nights I booked through another platform were far superior to what this agency offered. The rooms provided were cramped, so be cautious. None of the vendors spoke English, and we had to continually remind them to organize our tours. Ultimately, it felt like we were doing the agency's job instead of receiving the services we paid for. This was our first time performing umrah, and the added stress was immense. I sincerely hope anyone reading this will reconsider and choose a different option. Honestly, after our experience in Saudi, booking independently is straightforward, and I highly recommend avoiding any agency as it simply isn’t worth it.
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