An absolute catastrophe. Stay away. This company is a disgrace and should not be trusted under any circumstances. What we experienced was not just poor service, but chaos, deception, and complete neglect. I have never encountered a company so incompetent, dishonest, and uncaring. This booking was for a large family group and was extremely costly, so we rightfully expected high standards of service. Instead, we received stress, confusion, and total disregard once they had our money. They were quick to collect payment but completely absent when it mattered. They split our family across two different hotels without consent or explanation. We were supposed to be together, yet they separated us and offered no communication or support. To make matters worse, we were booked for five nights in one location, but they only secured three. They refused to communicate until we were informed at the hotel that we had to check out after the third night. Only then did they amend the booking. Being put in that position, especially with a large family, was unacceptable and deeply stressful. Their dishonesty continued with luggage. We were misled into believing that additional luggage was included on the return journey, which was clearly stated on their paperwork. Upon arriving at the airport, we had to pay for extra luggage ourselves. This was embarrassing and entirely avoidable. The transportation provided was appalling. The vehicles were in shocking condition, visibly unsafe, and falling apart. I genuinely feared for our safety, particularly with elderly family members traveling with us. Communication throughout was non-existent. Staff could not communicate in English and provided no clear information, leaving us stranded and confused at multiple points. Once issues arose, we were completely abandoned. There was no accountability, no transparency, and no attempt to resolve problems until we were already suffering the consequences. This company ruined what should have been a meaningful journey. Their practices are unethical, their service disgraceful, and their treatment of customers unacceptable. I would never recommend them to anyone. If you value your money, safety, or peace of mind, do not book with this company. Stay away.
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