REPLY TO COMMENT: I did many, many scans so to say you never received any is a lie and to suggest I never wore the aligners is so unprofessional when I got all the ‘badges’ you get in the app for submitting scans. I completed 10 months of aligners with minimal results. This reminds me of when you said I never emailed the company and I have heaps of emails back and forth with Emma. You would literally take weeks and weeks to send aligners delaying the process, then blame me for being a day or 2 late with scans. My dentist advised not to use this service as it will do more harm than good. People…. Don’t waste your money. The company will deny you sent scans, emails etc just to get out of having to provide the service and results they promise. I had already posted a review, which bitesoft asked me to take down if they fixed the problem - which they have not so I'm putting up a new one.DONT DO IT! there are too many loop holes for the company to pass blame onto you for it not working.For example:Miss a scan for being unwell.Too unwell to wear the aligners - tonsillitis, saw gums, mouth ulcers.Good luck if you get Gastro - you should still wear you aligners vomiting or not.You are expected to wear the aligners no matter what and if you don't - null and void.My dentist was not impressed and also advised this is not a good product and will do more damage than good. I advised Bitsoft this and provided my dentists contact details for them to discuss.Bitesoft basically advised I have no results due to missing scans or not being able to wear when very ill with a swollen throat and glands (I was told its still safe to wear so you should be)I would then get passed from one person to the next, I would ask for updates and be advised Ill have someone get back to you urgently and they never did. Then I would be passed onto someone else who would advise I never emailed and they have checked spam etc - calling me a liar when I have ALL the emails.At first I would do the mold impressions and it was perfect and they could use them.When I questioned why I have no results at the end of my treatment I was asked to do extra molds - I would do mold after mold and be told - this is done incorrectly do it again. The company then advised you can start paying for these extra molds because you aren't doing it right. Interesting that all of a sudden the molds were incorrect.I followed it step by step perfectly every time.Save your money for a bit longer and go with a dentist. You get what you pay for and will most likely end up with more expensive problems down the track to fix because of these aligners.Do your research - check all the 1 star reviews before you spend your hard earned money.At the end of the day they offer no guarantee for their product and they have so many loop holes to ensure they are never to blame if you do not receive results.That's money for me down the drain, a huge waste of time and an awful experience.
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For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand.
Today, Aalto (formerly Bitesoft) brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way.
Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes.
Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.See more
