I was initially quoted 4.5 months for treatment, but it's now been 1 year and 4 months, and my treatment still isn't complete. The primary cause of this delay has been BiteSoft's flawed refinement aligner process. I've faced numerous issues, including receiving defective aligners that didn’t fit correctly, receiving only part of the refinement aligners, and being misled about manufacturing times—on average, it takes 3 months to receive them in New Zealand. This is despite my meeting all requirements, like completing scans and sending molds back promptly.Customers should also know that the claims about BiteSoft’s orthodontic oversight are exaggerated. Upon completing treatment, it’s up to you as the customer to reach out if the results in the treatment plan have not been met. No reputable orthodontist would leave patients to handle unsatisfactory results alone. I would only recommend BiteSoft to those with non-complex cases or needing minor adjustments. In hindsight, I should have invested an additional $2,000 for an in-clinic experience that offers end-to-end support.Another issue is BiteSoft's refusal to issue refunds, meaning if you encounter repeated errors, as I have, you're essentially forced to continue with their process. For those facing similar issues, I suggest contacting the Therapeutic Goods Administration in Australia about faulty aligners, as this may encourage them to improve their practices.Additionally, be prepared for unproductive communication with BiteSoft. I’ve had two sets of refinement aligners manufactured with the same issue (they don’t sit flush on my molars), yet BiteSoft seems unable to grasp my complaint, despite me providing previous email references and multiple photos.EDIT:Regarding the comments on my financial position, I'm unsure why this was even brought up. It seems like an attempt to discredit my review by implying that I requested a refund due to financial reasons, which is not the case.While BiteSoft may be satisfied with the results, I am not. My teeth are straighter, but the outcomes promised in the treatment plan have not been achieved. My refinement aligner molds have been with BiteSoft since July 18, 2024, and they have sent two faulty sets since then. BiteSoft attempted to adjust the first faulty set, but they shortened the wrong side, meaning the same flaw was replicated in the second set, despite having multiple images of the fault.To achieve the desired treatment outcome, I will now have to consult a dentist, as BiteSoft has proven incapable of progressing my case any further.
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For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand.
Today, Aalto (formerly Bitesoft) brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way.
Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes.
Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.See more
