I purchased both upper and lower retainers from Bitesoft Co, but due to an error in the bottom mould, my lower teeth have misaligned. Despite repeated attempts to resolve it, responses were delayed, with up to 10 days without updates. I am awaiting a full refund and compensation for the inconvenience and lost progress in alignment. I hope Bitesoft Co will work towards better customer care and responsiveness as I have lost my dream smile.
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For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand.
Today, Aalto (formerly Bitesoft) brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way.
Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes.
Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.See more
