I've been playing at this platform for nearly a month, depositing over 20k. They labeled me as a VIP and assigned a VIP manager, which gave me initial hope that this would be my go-to casino. However, their major flaw is the lack of effective communication to resolve issues quickly. When I reached out via chat, they promised to relay my concerns to my VIP manager, but I waited five days without a response regarding a pack of 700 spins that failed to work. Most of the free spins seem ineffective, leading me to delete them due to the hassle of getting timely assistance. Another frustration arose when I managed to withdraw after meeting the 60x playthrough requirement, only to learn about a new max bet rule of $5 when using Freeplay, which was introduced only after my withdrawal. It took an immense amount of wagering to meet the playthrough, and betting only $5 per spin would have taken forever. On a positive note, the withdrawal process was fast and efficient, but the RTP, especially on certain games, is questionable. After winning on some of my Freeplay, it feels like no games are allowing me to win anymore. I’ve consistently voiced my concerns about the lack of perks and reduced cashback, but the chat agents seem powerless, only apologizing and escalating complaints to VIP managers, often resulting in wasted time. Despite depositing over 100 times since opening my account, the lack of timely responses and genuine VIP treatment has made me reconsider my loyalty. If you're seeking true VIP benefits, I wouldn't recommend this platform. However, if you just want to make a crypto deposit without bonuses, it might suit you. I plan to share a follow-up review addressing these issues, as I've documented much of my gameplay and interactions. It's challenging to find a reliable casino based solely on quick reviews, as many positive testimonials seem influenced by incentives. I can only share my personal experience, and if the platform addresses these concerns in the future, I may return with an update.
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