EDIT / UPDATE: After my complaint, the verification was finally completed and my withdrawal was processed. The payment has been received.However, I still want to be honest about the experience. While deposits are instant, my withdrawal initially got stuck due to a pending proof of address verification that exceeded 48 hours, with no clear ETA provided by support. I was told to contact support if it took longer than 48 hours, which I did, but progress only happened much later.If such delays are possible, this should be clearly communicated or handled before accepting deposits, not after a withdrawal request. Holding a user’s funds for days without a clear timeline seriously affects trust, even if the issue is eventually resolved.I appreciate that the payment was finally made, but the verification and communication process definitely needs improvement to avoid similar situations for other users.
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