My cashout has been kept hostage . They asked for KYC which I had provided right awaybeen more than 3 days they haven't approved KYC I am ready to provide them with required documents , but all they ask me to do is wait.I have all the chats , screenshots of deposit & cashout requested, if it is needed.I am waiting , as to see how long this is going to take to be sorted & will come back & update once they sorted it.update as of 3/11/2025I contacted veriff ( kyc partner of bitlser ) to speed up the kyc / POA & they said they are B2B and wont't be able to help me directly.So , it's upto bitsler internally to speed/re-initiate kyc & cashout the winnings.All bitsler needs to do is internally expedite the matter , re - initiate KYC so that i can upload Proof of address again.Also bitsler needs to understand , we are eventually going to lose in long run. giving us support like this holding funds for so long .Delaying in approval or rejection of kyc is unpleasant.Kindly plz escelate KYC / POA so that I can re-upload my documents & bitsler can release cashout.TYUpdate 03/11 Bitsler team reached out to me & offered internal verification & asked me to provide POA, which I have done .Will update the status & REVIEW once the case is solved.In the mean time , I want to thank bitsler team & Trustpilot so that we reached closer to a solution.My issue has been fully resolved. Bitsler’s compliance team personally reached out, verified my Proof of Address internally, and processed my withdrawal successfully.I appreciate Frank and the team for their professionalism and support throughout the process. Everything was handled fairly in the end, and I’ve enjoyed playing on Bitsler.
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