First didn't say hi my name is so-and-so you explain the issue you having and then they decide at that moment it will take a break 15-20 minutes instead of they telling you what we're working on issue you have to keep saying hello hello send a text messages and find aside they had a full 30 minute lunch break they want to help you a 3 hours for them to really read the text message that I sent saying that I cannot access the verification page to enter the code to withdraw yet they told me that I need to update my email address I'm sorry that I'm not getting the code no where in the 3 hours have I mentioned not able to receive the code customer service is very poor and lacking
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