bitstarz.com

4.5
4.5 Based on 21 reviews

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LJ12
A Warning About This Casino's Trustworthiness

Despite the positive reviews, there's a significant issue that makes this casino untrustworthy: they can act as they please without repercussions. As a long-time loyal customer, I utilized a promotion offering 25% cashback on live casino losses up to a certain amount. I used this promotion wisely with a substantial bet in baccarat. This was not an abuse but a legitimate use of their offer. However, after winning, they confiscated my funds and closed my account simply because they disapproved of my intelligent use of their promotion. I bet with my own deposited money, and there should be no debate here; any fair judge would agree with me, but they operate in a jurisdiction where such fairness is absent. In summary, be cautious, as they can do whatever they want with your money if it doesn't suit them. Their response to my concern was a blatant lie, labeling my actions as improper while they had no valid reason to seize my funds, simply refusing to honor their own promotion. I question why they would select such a poorly regarded regulator if they claim to be above board. The real issue isn't just the closure of my account; it's the confiscation of my money, and they can escape accountability because of their unregulated environment.

1
Date of experience: Jan 07, 2026

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