Bitz Username: ptaylor78Bitz Casino ID: 8671bb0b-4711-4c3d-92d5 80a69b451bc9On December 8, I submitted a written request for permanent self-exclusion due to gambling addiction. At that time, no deposits had yet been made at Bitz Casino. Bitz refused the request, claiming their self-exclusion tool was under maintenance and that manual account blocking was not possible.In the days that followed, I submitted numerous additional written requests for permanent self-exclusion. Bitz explicitly refused those requests across chat, email, and Telegram, and took no action to restrict my account.Instead, Bitz maintained that manual self-exclusion was not technically possible or legally sufficient. During this period, deposits totaling $13,800 were accepted after my initial notice. Bonuses were issued, a personal manager was assigned after I disclosed gambling addiction, and continued play was encouraged. On December 16, following escalation, Bitz blocked my account, an action they had claimed for eight days was not possible.Casino Guru reviewed the case and concluded that technical issues with the self-exclusion tool did not justify continued acceptance of deposits after disclosure of addiction. Casino Guru specifically noted that manual account blocking was possible all along, as demonstrated by the eventual account block on December 16, contradicting Bitz’s earlier claims. The complaint was closed as unresolved after Bitz refused to refund over $13,000, and 6,638 black points were assigned with a reduction to Bitz’s Safety Index. Black points are a form of penalty issued by Casino Guru based on the severity of a complaint and the disputed amount, and they directly lower a casino’s Safety Index.AskGamblers reached the same conclusion, stating that Bitz failed to provide reasonable justification or solid proof for refusing the refund. AskGamblers reduced Bitz’s CasinoRank to 5.7 out of 10.As of February 18, 2026, the self-exclusion tool remains under maintenance. Bitz’s stated procedure is to request manual blocking via support, the same action they claimed for months was not possible.Based on these documented findings, I do not consider Bitz a safe or trustworthy operator and would not recommend depositing at this casino.Update: Bitz responds to almost all negative reviews here. If Bitz believes the explanation they provided to Casino Guru about a “broken” self-exclusion button and inability to manually block accounts makes sense, they should post that same explanation here.Casino Guru reviewed those arguments in detail and rejected them. AskGamblers reviewed it and rejected it.Silence here speaks louder than repeating an explanation that two independent mediators already rejected.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bitz Casino is a reliable online casino and sports betting platform. On Bitz you get thousands of slots and live games, fast payouts, no mandatory verification, multiple currencies options and +200% bonus on the first deposit.
