Worst customer service I have ever experienced. They have stopped responding to emails about an order I paid for months ago (and have not received). Their support chat never has any active agents. The support submission form link goes to a blank page. And the option to 'login' to my account doesn't do anything. The website product descriptions lacked clarity, which led me to purchase the wrong product, and even though they hadn't printed my product yet (because they claimed the 'template' -something they didn't provide me with- had errors) they refused to cancel and place a new order for the correct size. In an effort to get the product I can't use (but paid for) I tried working with their team to understand what was wrong with the template (I think they meant 'design' - customers don't provide print companies with templates) so I could fix it. They kept insisting that my 'logo' didn't fit properly and that I needed to send it in. My design doesn't have a logo in it and I don't want a logo on my product. I think they meant 'design' (not logo), but they refused to even acknowledge the breakdown in communication around print terminology. It has been so frustrating. Oh - and they don't tell you (up front) that you might have to pay duties on your order. So, if you don't live in the country your product ships from (which you won't know when you place your order), be prepared for duties, taxes, and/or tariffs you weren't budgeting for! I'll never buy from them again. What a waste of time and money.
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