First off, i love black diamond products. They are top notch. But their customer service is a joke. I purchased a headlamp and duel fuel battery back in mid december. The headlamp worked fine but the battery would not charge. I got a return authorization number and I sent it back. I know they say 7 to 10 business days to process. I waited 10 days and sent an email asking if they had tracking for my new battery. I ended up sending about 4 emails over the next week before i got a reply. They gave me no information. Just said it was being processed for refund. I told them i didnt want a refund. I wanted a replacement. So i wouldnt have to pay shipping on it 3 times. They said they only do refunds. Well after 30 days and 30 emails( dont try to call, the phones are aperantly never answered) i was told my refund was being prcessed. So i got on line and ordered a replacement battery. The very next day i got an email saying my replacement battery is out for delivery????? So now i have to wait untill the second one i ordered arives and send it back and probably wait another 30 days before i get a refund if they dont mess that up to. I will never purchase another black diamond product again. This was seriously the worst customer service i have ever experienced.
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