Well avoid this company like the plague they are nasty and think they are above the law I've had several dash cams from this company and have had issues with them most of them have been rectified however there was an issue that happened the other day with my 970x LTE plus where the cell service just stop working I followed all the online instructions to try and get it working again to know avail. I then email their customer support waited a few days got no response so drafted up a legal letter basically telling their under the consumer guarantees act they are under obligation to fix it blah blah they then came back and told me they want it sent back and they would refund me in full I was not happy with this as I just been a fortune having the car hardwired and all their cabling run and got the camera for a good price having to do this would put me at a huge disadvantage and cost me money having to change everything over they claim the camera was discontinued and they could not replace it I then asked about refurbished ones and they claimed that they were old and would probably not be up to my standard so the only way forward was a refund. Reluctantly under duress I accepted this refund got everything packed up told them it would be sent and then I thought I would check the camera one more time to make shore 100% it was dead sure enough I turned it on and blow me down it worked the LTE feature had been disabled now I sure as hell didn't disable it there was also issues with cell towers and our area that I found out about so I emailed them back apologize and told them the cameras going fine I won't be sending it back I apologize if I had upset anybody as things got a bit heated at times. I then get an email from them telling me that they consider the issue fixed blah blah blah and they will no longer communicate with me and any further emails I send will be automatically deleted and not replied to there was also an email that I received written by a lady called Sue who is the manager I don't think I was meant to get it that basically said something along the lines of don't worry he can't make a charge back after 180 days or something and we can't refund after 180 days so basically I have a camera that only three months old they offer a two-year warranty if that camera breaks down again they have refused in their email to it knowledge any emails from me and to have any dealing with me therefore they and breach of the warranty as the camera was sold with a two year warranty they can't just do that because I complain and they don't like it. They'll say I fabricated things like really things to do with my life considered around and make up stories about dash cams breaking and when they happen it's a huge inconvenience as you have seen things back so why on earth would I fabricate stuff so it's basically looking like they have clearly admitted in an email that they refuse to have any more communications with me so basically if my camera broke down in six weeks time they would refuse to honor the warranty which under the consumer guarantees act in NZ is illegal so I have sent all the emails through to my credit card company and requested a chargeback now before it gets too late. They obviously have lots of issues with their cameras as I can see by the comments here just stay away from them there are far better cameras like next base or think where and much cheaper and much more better customer service.
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