I've been a pre-paid subscriber to Blau for over 1 year now and I decided to get a new phone, so I went to their website to buy a 24 month subscription and a phone.They rejected my phone request (it was iPhone SE), but said that they will give me the 24 month subscription, that I only wanted with the phone.I immediately canceled, sent them two emails as per the cancellation instructions and they never replied.After that, they sent me an email letting me know that they are sending my SIM via post.Now I sent them a FAX and will send them a mail by post as well.In addition to this, their services are bad. Customer support is horrible and unhelpful. They just hang up on you.Their mobile service is also excruciatingly painful. I only get 3G tops and most of the time it's very slow and doesn't work consistently.The only reason I've been a customer of theirs is because I used to have Simyo and they got bought by Blau.
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