Customer service is...well, I'm not sure the word "service" is even appropriate here, they are absolutely horrible.After losing my phone, I have been battling with them for over a month to get a new sim card. O2 locations (Blau has merged with O2) have told me that they can't do it, were incredibly rude, and sent me on a wild goose chase through 5 different shops all over the city (one which didn't even exist). I was told to use the website, but in order to log in, the password is sent...to my phone. Since my German isn't great, I tried to contact customer service online so that I can better translate. The customer service person was combative, essentially told me to f*** off since I couldn't log in, and refused to help me in any way or find someone who could before abruptly terminating the chat. It seems the only way to even speak to them is to call the hotline, where of course there is no record of the conversation.I am no longer trying to get my sim card back. I am trying to cancel my contract so that I never ever have to deal with this horrible company again.
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Mobilfunk-Discounter und vielfacher Testsieger im Handytarife Vergleich für günstige Prepaid Karten. SIM-Karte wechseln und günstig vom Handy telefonieren.