I placed an order and after a month it still hadn't arrived. After reaching out to customer service they advised me it was stuck in customs from the U.S and it would be resolved asap. It arrived after over two months and the packaging stated that it was shipped from China. The product inside was then nothing like what I ordered and instead was another product altogether with different ingredients. I reached out about the error and was told that it was a mistake and they offered to let me keep the product and give me a discount on ordering the correct product from them. I refused and asked for a full refund but have been advised that I have to pay the shipping costs to return the items to Italy in order to receive one.They are clearly trying to upsell products by sending the incorrect product 'by accident' and making it prohibitive to return it. Scammy, deceptive and wrong. I can see now others have experienced similar!
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