Purchased a blomberg condenser dryer after being convinced by the salesman in-store even though it wasn't one of my first choices. Registered for the extended warranty in April and lo and behold internal door lock mechanism failed in November. Ok so I reported it and an engineer would call within a week. Except he told us he was at customer premises and they were out. Ok ring cameras never picked it up so a second engineer sent out. Same result. Engineers sent to wrong address twice. Ok so third engineer sent and I made sure they knew address etc, arrived and arrived with no part to fix the machine. Reported it as a very disgruntled customer and was told a new machine was mine with an 'uplift' number to be quoted to original shop. So called them and said yes a new dryer will be sorted! Hurrah. However phone call following day said no an engineer was sourcing the part. Ok got an email today saying will take 5-10 working days to arrive then they have to call to fit. So January sometime if I am lucky. Basically go for a more established make not Bloomberg and secondly the extended warranty is sort of rubbish as waiting for over a month and looks like it will be another month before gets fixed if it does. So Christmas will be buy a new branded dryer and sell blomberg once fixed or have washing hanging around house. As said before customer service is dead with a lot of companies who really don't make the effort to sort out even if you get extended warranty. Two stars as the people on the phone are pleasant but don't know what they are doing.
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With over 130 years of production and expertise in the appliance and metal industries, Blomberg is recognised as a German quality brand in home appliances. Blomberg products are in harmony with you because they try to make your life more enjoyable. From easy-to-use controls to unique technological innovations to practical solutions, they will exceed all expectations.See more