blomberguk.com

Pathetic Customer Service Warranty and repair system

Blomberg D/W not working with error code E01 luckily a couple of weeks before my warranty expires. It’s almost like they’re designed to fail bang on the warranty period expiry! Customer Service poor to say the least. Only way to contact them is by phone but that’s when the fun starts! Old trick of one customer service rep transferring you to the “correct dept” even though you are through to the right dept via their telephone system, and happening again until you then say please put me through to your manager and your on hold indefinitely! Eventually the “manager” says you’re through to the wrong dept as well!! The on hold music is on a loop that stops every 20 secs to make you think your through but no! It’s like a form of torture! While waiting called on another phone and eventually get someone that does his job and knows what dept and actually gives me a direct line number in case! (Well done and thanks Chris)I eventually get through and even though I have a 5 year Warranty in writing via email from Blomberg they have none of my details on their system- apparently the 5 year warranty is very rare and I have to wait while they check my warranty while I’m on hold again. Eventually Engineer appointment booked 6 days from call which lasted just over an hour with two phones running in parallel on hold! See how the repair goes and update my review after that. We had been pleased with how our D/W had been working but based on the pathetic system Blomberg, Beko, Hotpoint and Domestic & General use I won’t be buying any other appliances from those manufacturers!Update on repair booking - their system of dates doesn’t work having just had a call from the Engineer who are fully booked for another couple of weeks!

Date of experience: Dec 12, 2025