blondo.ca

TERRIBLE CUSTOMER SERVICE

On September 26 I placed an order with the understanding that if the boots did not work out, I could return them to get my money back. On October 2, I requested a refund. On October 3, I received the Canada post label and on October 4, I emailed asking for an alternative form to mail the boots out as Canada Post was on strike. I was told to wait because that was not an option at that time. On October 20 I called to once again request an alternative to mailing it out with Canada Post. When I asked to speak to a manager, the person I initially spoke to came back saying that I would receive a Purolator return label in 2 to 3 business days. I waited 6 business days and recieved nothing. I tried to call, but their number continually told me that I was calling outside of business hours when I wasn't. I emailed detailing my concerns. They responded saying to wait a couple more days and that they would send me a purolator return label. I waited. Nothing. I called again (had to find an alternative number to the one in the customer service email as that one was STILL telling me I was calling outside of business hours when I wasn't). I voiced my concerns again and again he told me that he would send me a label (this is the 3rd time). I told him I would wait on the phone with him until I got it in my email. He said it would take a long time. I asked to speak to a manager. He said I would have to wait a while. I told him that was fine. In the meantime I began to make another phone call to the Quebec government where one can lodge a complaint about a company. The second he heard me on the phone with them he passed me onto a manager and just as that was happening the purolator label was emailed to me. The biggest issue I have is that they were refusing to send me an alternative way to send my order back, but as soon as Canada post went on strike they quickly found an alternative to mail orders out so that they could continue to make money.

Date of experience: Nov 01, 2025