I was ordering a surprise bouquet for Valentine's day. I ordered a few days prior to the date to make sure the flowers arrived right on time.On February 14th the tracking code just turned to "Leider konnten wir Ihr Paket nicht zustellen.Unstimmigkeit bei Empfangsadresse." and no courier came.I immediately contacted customer service, but they only replied the next day, when (obviously) I didn't need any flowers. The customer service specialist rearranged the delivery on February 16th despite my asking for a straight refund, however, on February 16th the same situation happened, so there was no delivery again. The courier wasn't able to (or didn't want to) find the doorbell or I don't know what was the reason. My wife waited for her bouquet sitting at home for two days, so just imagine how dumb I look in her eyes.Funny thing is that their website doesn't allow you to enter the recipient's phone number, so I guess this kind of situation happens with them quite often.Also, I don't know what may be the reason for using the absolutely cheapest possible courier service, when you deliver 50€ bouquets, that is certainly not the lowest price tag for a few flowers. 100% NOT recommended, don't trust the fancy websites.For reference: Order #769473305
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Hi, wir sind Bloom & Wild. Wir senden nicht einfach nur Blumen, wir helfen dir anderen zu zeigen, dass du für sie da bist.
Wir glauben, dass das Bestellen und Schenken von Blumen so schön sein sollte wie die Blumen selbst. Schnell und einfach – so wie das Versenden einer Nachricht. Mit wenigen Klicks kannst du in Sekundenschnelle stilvolle Blumengeschenke verschicken. Egal, ob du sagen möchtest “Danke, dass du für mich da bist”, “Herzlichen Glückwunsch” oder “Willkommen Baby” wir haben immer den passenden Strauß und Geschenk dafür. Denn wir finden, unerwartete Blumengeschenke sind mit die schönsten Gesten.
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