Paid $1.99 for an "autism assessment" - and resulting report only mentioned my communication style and social preferences. "Money back guarantee" noted on their website, but no place on website to cancel or manage subscription or anything of the kind. Noticed the $39.99 monthly fee in tiny gray writing on one page, and it was written out as thirty nine dollars and ninety nine cents monthly so almost completely unnoticeable. Tried to locate a contact/support/help page or a way to access my "subscription" once the $39.99 was charged, only to be charged an additional $5.99 with no window or message for me to confirm the charge. Finally found a support email buried in the wordy email, but it is different than the support email on my paypal transaction so emailed both. Received a reply from a "personal coach" asking for the email address associated with my account, so I replied that it was the email address she used to contact me. Replied again almost immediately asking for my email address again. Then I got two emails with a link to a cancellation portal, where I had to input my email address and wait for a verification code. Received code, entered it, had to click through about 8 pages of "are you sure" junk before I got to what I assume is the final one. Clicked to confirm my cancellation and got an error message that the code was expired. Tried again and did not receive any new codes. In the initial email, the "psychologist and personal coach" is clearly an AI generated picture of a female. The "autism assessment" has nothing to do with autism at all. This company operates deceptive advertising practices that preys on the neurodivergent. It also practices scammy and fraudulent billing and cancellation policies, with zero way to contact an actual human being because every interaction seems to just be an autoreply by a bot. Disputing every charge with my bank and PayPal to recover my funds and will report them to the FTC for fraudulent business practices.
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