The staff here are so rude it's almost funny. The thing is, they've always been like this, having visited this shop about three times over a six year period: different face - same attitude. This time we were exposed to a young woman who plainly hated the public, and/or her job. She was trying to polish bottles to avoid serving anyone, but that only held up for so long, then she shot us the direst face and pointed to the far end of the counter - that was instead of "good afternoon - how are you - let me serve you over here please" - which would have necessitated the three things we found she definitely wasn't going to offer unless forced: verbal communication, common courtesy, and a smile.My partner asked about a particular scent - Habanita. She tried to engage the girl to discover if the scent had been reformulated since it's introduction around 1930. The girl had no idea and couldn't be bothered to hide her ignorance or her disinterest in finding out. Then she delivered her coup de grâce. She said "Have you been using it since 1930?". Her implication being that my partner might be over 100 years old. The insult is off any scale I can adequately communicate. Truely, astonishingly insulting. We would have complained to the manageress, but we've been around the track & know this to be the 'culture' of this place. Such seething hostility and blank, casual rudeness in a small place like this comes from the top down. So we kept our money and walked out. They've had three chances now. Two too many. We won't be back. Ever. We recommend you keep your money, and your self respect intact, and go elsewhere.
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Bloom is a famous London perfumery stocking the best in independent, exclusive and niche perfume, skincare and make-up brands from all over the world.
