My experience with BLS International during my Spain visa appointment was absolutely disgraceful.
After the appointment, they demanded 600 TL for passport home delivery, which was already excessive. When we said we would collect the passports ourselves, they still tried to charge 250 TL simply to "call us" when the passports were ready. Charging customers 250 TL for a phone call is beyond absurd and feels like nothing more than exploitation.
The unprofessionalism did not stop there. When paying the total fee of 1050 TL, I handed over 1100 TL in cash and was given 50 TL in change — in the form of a torn banknote. When I asked for a proper note instead, the cashier claimed they had no other change available, which I find very hard to believe. Their dismissive attitude and obvious unwillingness to help only made the situation worse.
On top of that, they charge 40 TL for a single photocopy — another outrageous and unjustifiable fee.
This entire operation feels designed to squeeze every possible lira out of applicants through ridiculous extra charges while providing poor service and showing no respect for customers.
An embarrassing, unprofessional, and exploitative experience from start to finish.
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BLS International Services Ltd., with over 19+ years of experience, is a globally trusted and highly esteemed tech-enabled service partner for governments and citizens. The company has established itself as one of the top 2 players in the field of visa, passport, consular, and citizen services. Since its establishment in 2005, BLS International has been setting industry benchmarks and delivering comprehensive solutions in various areas, including e-governance, attestation, biometrics, e-visa, and retail services.
Collaborating with over 46 client governments, including Diplomatic Missions, Embassies, and Consulates, BLS International ensures the highest level of data security through cutting-edge technology and robust processes. Its operations have scaled up across 66 nations, with a global footprint spanning more than 50,000 centers worldwide.See more
