Extremely disappointing service and no follow-up at all.I contacted Blue Badge Co in early December about a blue badge wallet I bought a few years ago. The plastic had discoloured and gone stiff, which makes it unpleasant to use. I explained the issue clearly and provided photos.After weeks of silence and chasing, I eventually received a reply offering 50% off buying a new wallet. Given that this appears to be a known issue with earlier designs, I felt a replacement would have been more appropriate.I replied politely, explaining this and asking whether they would consider replacing it free of charge. That email was sent a month ago. I have heard absolutely nothing since.Being ignored after following up is worse than the original problem. For a company that markets itself as a “family business” making products for disabled people, the lack of communication and accountability is deeply disappointing.Between the product degrading and the complete absence of customer support, I no longer trust Blue Badge Co to support me as a customer. I won’t be buying from them again.
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Active, Independent and Stylish.
Blue Badge Co is a trusted companion for an active lifestyle. Our products help people get out and about. We combine innovative style and reliability, ensuring that every product we offer supports an active, dynamic lifestyle and is sympathetic to the challenges our customers face.
We help our customers face everyday challenges with confidence. Our products are not only practical but also an expression of personality, offering solutions that are both stylish and smart.See more
