Ordered a relatively expensive bean. Blue Bottle (which used to offer roast to order shipments) is now roasting, larger batches, warehousing the beans and shipping pretty much whenever they feel like it. For $40 per pound, I got coffee that was 10 days off roast when they shipped it and 15 days off roast when I got it.Customer service claimed that their goal is to ship no more than seven days off roast and further added that their coffee is “delicious” as far out as 100 days off roast. There is no mention of this change in process on their website. In fact they are quick to say they ship within a”day or two” but they are talking about order date… not roast date. So Blue Bottle is now officially Eight O’Clock Coffee. And although I can’t prove it, it’s my opinion that their “customer service” is largely AI.
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