HORRIBLE. I spent over $500 online and one of the products was missing from my order. Not a big deal, right? Well, I contacted their customer service department who informed me that the product was NOT AVAILABLE and yet I WAS CHARGED. I didn't receive any communication alerting me to this issue. In fact, I would have never known if it wasn't for me reaching out. To make matters worse, they shrugged it off with a stock response and offered me a laughably basic 15% off. I will take my high-spending, beauty addiction elsewhere.
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Bluemercury is a chain of American beauty stores founded in 1999 by Marla Malcolm Beck and Barry Beck in Georgetown, Washington, DC The stores sell cosmetics, as well as in-store facials and spa treatments.
