Blue Mountain is a fine company with respect to their cards and card selection, offering both E-Card and traditional card options. Unfortunately, their poor business practice of requiring customers to be in an auto-renewal program, rather than making auto-renewal optional, negatively impacts their reputation, and results in the loss of many potential customers, such as myself. I was a member for awhile but when I found out that I could not remove auto-renewal from the account, I cancelled. Top tier, highly reputable companies always allow an opt out of auto-renewal. It is unfortunate that a company with such an excellent reputation for their cards and greetings, resorts to such an unwise business practice. Additionally, top tier companies allow for pro-rated refunds with 30 or 60 day notice. Blue Mountain does not offer prorated refunds. According to their website, any cancellation takes effect at the end of the current term. If Blue Mountain wants to improve their market share, improve their reputation (rated only 1.3 out of 5 on this Trustpilot website), and improve their customer service, they will hopefully consider allowing an opt out of autorenewal. The way to do this is to default to autorenewal upon signing up (as some customers are fine with this), but then to allow the customer to manually remove the auto-renewal at their discretion. As a former customer, and former quality VP in another industry, I do hope they will consider the recommendations offered here.
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Blue Mountain offers free ecards and print greeting cards for birthdays and other holidays and occasions. Choose from animated cards, musical ecards, printables and more.
