Avoid at all costs - money over commonsense and positive customer experience. I brought a issue to their attention and the attitude is to demand money for there lack of paperwork. I was charged £55 for being in arrears even though I did not receive a invoice. The period before I had to chase them so I could make payment, incurring costs asking my solicitor to re issue info that had already been emailed to them. Not reasonable to communicate with nor professional.
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