If you are considering switching to Blueshield CA, I suggest you try to look for another. Here is my experience telling you why:1. They have very bad reputation among the doctors. I am not sure about the reason but I have been rejected by a lot of doctors when I told them I am with Blueshield in the past 10 years.2. They are not standing on the customer’s side. Once my wife had an emergency visit during Pandemic. The hospital send me a bill of $1400 for just providing me a prescription. My wife didn’t even have a chance to talk to the dictor. The nurse just checked my wife outside of the door for about 5 minutes and gave us a prescription. Then they tried to charge $1400. Blueshield at the beginning didn’t stand on our side and ask us to pay for it. After I argued with them a lot of times they eventually cancel the charge.3. Their international partner are extremely limited. Once my son had emergency visit in China. The CS was unable to provide a list of the hospital that was covered. I went to one of the largest local hospital and they told me they are qualified with Blueshield. But later on, Blueshield denied the reimbursement and keep saying it is outside of their network. I asked them to provide a list of the hospitals in the network and they didn’t respond.4 Their last and the most important reason, they play super nasty. When I want to switch my son’s insurance to other carriers, I called them to ask what I need to do. First the CS told me I just need to give them a notice like 2-3 weeks ahead. But later on when I called them back, they refused to cancel for me and asked me to do it together with my son. Even my name is already added to the authorized user list they still want to give you hard time. Later on I called back with my son next to me. For a very simple cancellation, they take like an hour to finish. At the end, they said they also need to transfer me to their payment department to cancel the autopay. I’m not why I need to do that since the CS confirmed the account has been cancelled. But luckily I still finish this step. After a month, I hot a letter from them saying I have a payment due and they cannot process my payment. I called and the CS told me my account was not cancelled due to their policy “I need to report which carrier I transfer to and provide proof. This is to protect the customer’s privacy from scam”. WTH? I told them I have rights not to tell them where I switch to. But they told me in this case they cannot cancel the account for me. What rogues they are! I know that this is just an excuse for them to stop you from leaving them. Even I send them the proof they can still give other excuses. I consulted a friend and decided not to reply on the payment due issue. They will automatically cancelled it if they didn’t receive the payment. I am glad I did the right thing to cancelled the autopay otherwise I need to file a dispute with the credit card company. In my lifetime I seldom see any big companies playing nasty like Blueshield. The other one I had before is Dish network but it is like more than 15 years ago. For this kind of company, we should avoid using them like plague. I hope everyone see my story and save time from not using this company.
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Blue Shield of California is a health plan provider founded in 1939 and based in San Francisco, California.