Submitted claim for reimbursement of durable medical equipment from In-Network provider in early July. Over course of 6 weeks spoke to three different representatives all telling me "...everything looked fine and the claim was in process." Spoke to a fourth representative a week later who told me there is no record of the claim being filed. So he had me refile online and told me "...he would watch this one personally and call me back in a couple of days to verify the claim was received and is being reviewed." No mention of expedited handling, of course. No call back, naturally so tomorrow I will start the whole follow-up process again. By the way, Blue Shield of CA has contracted with Included Health to handle customer (complaints) so that is who I have been dealing with. The claims were filed directly with Blue Shield of CA.
Claim your business profile now and gain access to all features and respond to customer reviews.
Blue Shield of California is a health plan provider founded in 1939 and based in San Francisco, California.