5 is the number of times I had to call in to cancel my health insurance. Why? Its simple, 4 out of 5 times my reason for calling was to cancel, and the reps that were supposed to answer my call instantly hung up on me (gee, I wonder why?!)
The 5th time however, I stated an entirely different reason (a positive reason, like "I want to upgrade my health insurance" and wouldnt you know it, someone answered almost instantly.
It really should be illegal for healthcare companies to bury their cancellation process through a bunch of unindexed website pages, or require them to call in. The fact that Blueshield follows these shady practices shows their true colors : They want you locked in and happy about paying hand over fist for sub-par insurance services.
Blueshield has the audacity to increase my premium by 12% and cut ALL of the decent doctors in my local area out of their network.
Their solution? Simple. Nothing. Let the automated system assign me one of the worst rated doctors in the county and let me deal with the consequences.
I found this out after a 30 minute drive to the healthcare provider that I've preferred for over 8 years.
Over the last 4 years with blueshield, my premium has raised 53%. The level of care and the features of my healthcare plan however, haven't changed at all.
What a slap in the face it is to charge your customers MORE money to inconvenience THEM.
Every support rep on the other end of the phone is entirely unpleasant to deal with, getting help from one is akin to peeling off your own fingernails.
If I could give blueshield a -5 I would. Its sad that these insurance companies are all blood sucking worms that provide such little value that their only ace in the hole is to trap you into their system by making their exit process so unbelievably tedious.
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Blue Shield of California is a health plan provider founded in 1939 and based in San Francisco, California.