I am very dissatisfied with both the product quality and Bluesun’s after-sales service. A defect occurred in one block of the PV battery storage system during the stated warranty period. The supplier initially responded and acknowledged the issue. When discussions moved to replacement of the defective battery block and shipment arrangements, the supplier ceased communication. More than 10 contact attempts were made through Emails and other available channels, with no further response received. As of this review, no replacement or resolution has been provided, and the warranty issue remains unresolved.I am extremely dissatisfied with this PV product and with Bluesun’s after-sales support.The product quality is not reliable, and the lack of communication from the seller makes the situation worse. A battery storage system is a critical and complete silence from the supplier during the warranty period is unacceptable.Based on my experience, I cannot recommend this product or this supplier. Buyers should be aware of the potential risk if warranty support is needed.
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Bluesun can customize your own complete solar power system solution kit based on your requests. We provide grid-tied,off-grid,hybrid,diesel with PV system solutions.
