Update Dec 23. 14 months later, Took 14 months , 80+ mails to the company, 100+ Whatsap messages, 40+ Whatsapp messages, 5 to the Embassy and Consulate, 4 to Chamber of commerce., 20 unanswered phone calls to the company.I had to sign an agreement that i will not post anymore on this event andMark Ma today organised the partial Refund. Money is wired from the company but still on hold on Paypal.Original postI bought a complete system of panels for 2 clients. I received the batch with new cracked panels. 10 kw The panels mechanical specs were fake. With 3 kgs on top they got shuttered. The production was similar to a system of 40% less. So I thought no problem they have an explicit international warranty . Like any company they will honor it. And here started the nightmare.over 60 emails unanswered . After I did contact the consulate they replied. They acknowledged the problem but they told me explicitly if they fix it they will loose their commision. Since then I wrote to Chamber of Commerce and few other regulators. The company is Selling low quality products, not providing after sales service but above all they treat the warranty like toilet paper.. they give it no value.... as such my recommendation is stay away if you do not want to loose your money..Avoid at any cost
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