I am very upset with BMB matrix. I still have not received my refund. Back In June 2024, I removed negative review because they reached out to me and asked me to remove negative review so they can release payment. The total refund was supposed to be sent in installments. They sent 2 payments and then stopped. After back and forth emails, i heard from customer service on oct 22, 2024 that due to system delays my payment will be delayed. Email said i should expect to receive payment in 60 to 90 days and they will apply 2% interest fee to my total refund. Ok so I waited and seems like 90 days ended on jan 22, 2025. Today is March 3, 2025 and still nothing. I want my refund. I sent follow up email on Jan 12 asking about update but no reply yet. I have no choice but to report review here. I can provide copy of the email if needed.
Claim your business profile now and gain access to all features and respond to customer reviews.
