bmwfs.co.uk

Absolute shambles I base my experience…

Absolute shambles I base my experience on the following. My BMW pcp came to an end in December 25, British Car Auction (they are even worse) collected the vehicle 3 hours late. After a detailed inspection and handing over the V5 a few days later I was contacted by BMW finance stating that BCA had not received the V5 and there would be £100 charge . I immediately challenged this and stated the tear off slip change of ownership had been given to me and subsequently DVLA informed on line who confirmed in writing this had been received. I sent numerous emails to BMW finance with the documentary proof, I received threatening letters from BMW finance stating that if the £100 was not paid further action would be taken and effectively affected my credit ratings. The letters became more intense with interest added. It became so stressful that reluctantly I paid the £100. I repeatedly asked for a copy of the Hand over document from BCA, this was never forthcoming ( I wonder why)the treatment was absolutely appalling and I have escalated the matter outside BMW finance. Buyers avoid BMW finance if possibly they are an absolute nightmare to deal with the same for British Car Auctions Thanks for coming back the agreement holder my husband has already been in touch with the escalation team despite requesting proof from BCA this has not been forthcoming not happy with response from escalation team so will pursue further. At this stage despite being a BMW customer for over 20 years now is the time to seek an alternative provider

Date of experience: Feb 12, 2026