bmwfs.co.uk

Poor handling of disputed finance agreement/My experience with BMW Financial,

My experience with BMW Financial Services (GB) Limited has been extremely disappointing.Despite being notified early that a vehicle had been mis-sold and that the agreement should not continue, BMW Financial Services continued to pursue enforcement without carrying out a proper reassessment of liability. Important statutory issues, including early termination, rebate of unearned credit charges, and mitigation of loss, were raised repeatedly but not meaningfully addressed.The vehicle was later sold at auction, yet enforcement was still pursued on a figure that did not appear to reflect the legal position or the sale proceeds. This led to unnecessary court proceedings, prolonged stress, and significant time spent trying to correct what should have been a straightforward accounting issue.Based on my experience, I would advise anyone dealing with BMW Financial Services to keep detailed records and seek independent advice early, as disputes were not handled transparently or proportionatelyFor clarity, the agreement can be identified by the following details, which are already known to your organisation:Applicant: Mr SelamPostcode: SE24 0EHAgreement / Case Reference: [INSERT REFERENCE]The substance of my review concerns the failure to lawfully reassess liability following early termination and subsequent disposal of the vehicle, including the absence of a transparent statutory rebate calculation. These issues were raised repeatedly during correspondence and proceedings but were not addressed.I remain willing to engage constructively, but any resolution must be based on a lawful recalculation rather than continued reliance on an unadjusted contractual balance.

Date of experience: Jan 23, 2026