bmwfs.co.uk

I am writing to formally complain about…

I am writing to formally complain about a late payment marker that BMW Finance has placed on my credit file relating to an undisclosed £14.40 administration fee.While I fully acknowledge the speeding offence and paid the fine in full, as well as completing a speed awareness course, I was never informed that an additional administration fee was payable to BMW Finance. I received no correspondence whatsoever, no email, letter, telephone call, or reminder - either before or after the alleged due date.The first notification I received was months later, via Experian, advising that a late payment had been recorded on my credit file.This is particularly concerning given:• I have leased a vehicle through BMW Finance for over two years• I have never missed a payment, either with BMW Finance or across my entire credit history• The amount involved was £14.40• No opportunity was provided to rectify the issue before adverse credit reportingAs someone working within financial services, I am aware of the FCA’s expectations regarding:• Fair treatment of customers• Proportionality in credit reporting• Reasonable steps to notify customers before adverse actionIn my view, recording a late payment under these circumstances is disproportionate, unfair, and procedurally flawed.I am requesting:1. Immediate removal of the late payment marker from all credit reference agencies2. Confirmation of how and when BMW Finance believes notification was issued3. Assurance that internal processes will be reviewed to prevent similar issuesShould this matter not be resolved satisfactorily, I will have no hesitation in escalating the complaint to the Financial Ombudsman Service, and if necessary raising concerns with the FCA regarding process failures.I trust BMW Finance will resolve this promptly and fairly.

Date of experience: Jan 02, 2026