I received a cheque in the post for being overcharged for payments made during the Covid period. I phoned up and explained I no longer had a high street bank account and needed the cheque to be cancelled and be paid directly into my Revolut account. The person made the changes and confirmed he would contact me with news within a week. Didn’t happen. I phoned back and spent hours continuously failing security. Reason being the person I spoke with originally updated the bank and sort code but forgot to change the account number which is normally one of the security questions. So 8 hrs of my time and 4 different members of staff later I still can’t get an answer on when they are paying me the £1200 that they have owed me for over 4 years. No one has answers, no one knows what they are doing and no one gives a shit.Never use you again
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
