bmwfs.co.uk

STAY AWAY PLEASE READ

Thanks Zoe for your replay the only one to date in 6 months. But unfortunately there has still been no response from your team. So agin I contacted them. The case with the paint remains closed and dispute emails and phone calls to revive my documents for the financial ombudsman I still can’t get a hold of them. BMW FS are now being very difficult in helping with my case but happy to take my money every month even when the car isn’t in my possession. Very disappointing. The latest on the car it is still sitting 200 miles away from home IN A BMW GARAGE with confirmed metal partials through the oil and suspected blown engine and no time scale for the rest of the diagnostics to be done as the garage has a back log of work but the engine needs to be removed and striped down. Your team are insisting I contact the garage and have an email stating this. The garage has said they wouldn’t do this until they have striped the engine out. Again there is no time scale to this happening. The garage have stated they would be happy to talk with you regarding. Omg where to start. I purchased a car from BMW at first all was ok car had a few problems was assured they would be fixed. But after months of the problem recurring and the garage taking 6 attempts at painting my car I decided enough was enough I contacted BMW FS who told me the prodded was 8 weeks for there investigation fine ok. I sent all my evidence photos emails between me and the garage. Few weeks go past no contact from the garage so I call them 2hrs on hold then to be told they would be in touch. Few more weeks still nothing. Again I contact them ask is there anything I can do take the car for an inspection anywhere else. Was told no we are working on it. Baring in mind my problem started in April with the garage BMW FS new about this but I didn’t raise the complaint until June when I received the car back for the 6th time worse than ever. Primer paint showing through paint paint work rough orange peel dents in the car cracked wing mirrors black trim all over spray window rubbers covered in over spray paint peeling away round lights back light hanging out the car. At this point I asked for the car to be fully rejected. Now fast forward a few weeks I still haven’t had any correspondence from BMW FS dispute emails photos and numerous hrs on hold to now be told the car needs to be inspected as the garage a BMW garage and the car is financed with BMW FS has said the car isn’t perfect but for its age it’s good enough.( it’s not even to the condition at the time of sale) was pointed out. BMW FS said we can only go off the garages word. Ok I will take the car to be inspected at this point it was pointed out that it would need to be a BMW approved body shop here is the best part ok I phone all the BMW approved centres that are with 100miles not one will look at the car as it is seen as a conflict of interest to the BMW brand. I then recall BMW FS and they advise that they will contact a garage to inspect the car brilliant. 10 days go past no call from them so I decide to call them. It’s ok MR K we will call you with a booking confirmation when the garage get back to us. One more week goes past to then receive the only communication from BMW FS dispute my 100 phone calls and close to 300 emails that my case was closed as I have failed to prove that the car is in a worse state or unfit. I call again and point the above out that I am awaiting BMW FS to tell me where to take the car. Advisor said I will have someone call you back to discuss this. No phone call or email has been received. So this car so far is been back to the garage 6 times to be painted Back for suspension work Back the day after purchase as the mechanics filled the car with too much oil And now 200 miles away from home the cars gear box shut down, loss of all engine power and had to be recovered to the nearest BMW garage. Recovery recon the engine has gone. I call agin today and was told that for everything wrong with the car I need to prove the car is in the state I claim it to be I need to contact the recover / garage for a diagnostic report so I call them I am told sorry we can’t give you that as we acted on behalf of BMW conflict of interest OMG. I even sent them a email from the garages manager stating the rejection will be easy as the evidence you have is perfect. My car is bought from BMW painted by BMW My car is financed through BMW FS My cars warranty is through BMW I also logged a complaint against my case handler due to the lack of no responses and the communication. Agin still nothing on that was offered £100 compensation. The way BMW FS deal with the customers is absolutely disgusting £30k car with rusting a corroding paint and sitting 200miles away with a bust engine. Stay away people stay away April- September and I am still paying for this rust bucket and can’t get any help. I have been treated better from back street garages and companies that are smaller than BMW FS.

Date of experience: Aug 10, 2024