There was a mix up after I had paid a settlement figure and so I called BMW Mini Financial Services. After having to wait 20 minutes to get through, I eventually spoke to 3 separate agents. Each put me on hold after each had taken me through security questions and each asking what my issue was. The third agent put me on hold for so long that I had to give up. The next day, after another 20 minutes wait, I spoke to someone in customer services escalation team. They asked what my issue was, then there was silence until the line went dead. It would seem the complaints team don’t like listening to customers complaints. Meanwhile I received an email mentioning the that a refund had been arranged. There was no information about how much this was and so I had to call again. This review does not include the actual issue I had which included an overcharge on a settlement figure and a payment taken after settlement had been made. I will never do business with this finance company again. I wasted a full afternoon and half a morning trying to get a resolution.I wouldn’t recommend BMW Mini Financial Services to anyone who might need after sales service.
Claim your business profile now and gain access to all features and respond to customer reviews.
BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
