I cannot even begin to describe what I think of BMW FS but I will try, for the sake of anyone who has to deal with them. 1) They never answer the 'phone2) If you do eventually get through, you are met with rude, unhelpful people who don't want to help and you end up being told someone will call you back.3) They never call you back4) They never respond to emails 5) Despite complaining several times and receiving an offer of a goodwill payment almost 6 months later, I have not received this payment6) Again, I am trying to contact them, 3 months later, to see where my payment is. I cannot get any response.7) They are the worst customer service deparment I have EVER experienced.8) I will never use them again for any purchase.9) I have had the same experience as others where my agreement was not closed and my account was passed to a debt collection agency.10) I will also be reporting this to the ombudsan and never, ever wish to be in this position again.11) BMW should be ashamed that they are respresented in this way12) BMW dealers have a similar attitude13) That's all for now. I hope that serves to show what an awful outfit they are.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
