Lease car was in my husbands name, when he suddenly passed away I contacted the bereavement team. I requested that the car be refinanced in my name or purchased outright I was informed I would receive an email showing my options. email received saying my option was to pay the final 2 instalments and if these were not paid they would come after my late husbands estate - end of message. When querying why I had not received information regarding my request to lease or purchase they said that is not possible, when I asked why they just said refer to the terms and conditions, unfortunately this did not answer my question I was also told that the car belonged to BMW until sold, when I asked where it was going to be sold they told me they could not tell me so I made a complaint, this was just redirected back to the bereavement team. I then contacted Mike Dennett head of finance to see if he could answer my question, but no reply. In all this time they are still addressing correspondence to my husband and even had his email address on collecting the car. I have to say they they have been the most ignorant, unhelpful company totally lacking any empathy and knowledge.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
