Unfortunately BMW FS/Alphera FS, have ruined my day to day life for the past several months. What initially was a very straightforward case to be resolved, which they agreed was the best way forward, has now turned out to be a mentally, and physically exhausting ordeal which continues till this day. The car in question was declared unroadworthy and riddled with faults, which the SDL refused to fix. BMW FS/Alphera agreed that I was in the right and they a FULL REJECTION would now take place. This was the last I heard over 6 months ago. No emails, no calls nothing. I email them daily asking, begging for a response or resolution but I am met with silence. I have the financial ombudsman also get involved and they are also being met with silence. I am now planning to have the FCA involved as the agreement is regulated and I have continued to make payment even though the car has not moved from the driveway since Sept 2024. BBC watchdog will e contacted this week also as I am out of ideas and cannot afford for this to carry on any longer.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
