Paid off my BMW Finance within the cooling off period before Christmas, 2024. I was quoted an inflated settlement figure which meant I overpaid £407. On discovering the error I called BMW Financial services 30 Dec and the operator confirmed their mistake and raised a case to get me a refund. I had to chase this up multiple times and spoke with their escalations team on 5 February. We agreed and I signed their settlement offer the same day. Their paperwork advised that I could expect the refund within 10 working days. After 10 working days I called and waited for over an hour to speak to someone who arranged for some of the promised monies to be repaid. To date 6 March I have not received the full settlement and I continue to chase. This was a straight forward query which should have been corrected in December. Now entering into third month of chasing them to just execute actions they have agreed to take and have sent me in writing. When telephoning there are unacceptable wait times of over an hour and emails are not replied to. I am still waiting a call back from Georgia King (Agreement: 4163405)
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
