I cannot say enough about how bad my experience has been. Long story but BMW FS agreed to stop 1 month's payment as I had to wait 6 months for a replacement part. There was an issue with this and I stopped the payment myself. BMWFS FINALLY refunded the payment during which time, my bank had done the same. Within a week, I was sent an unpleasant letter saying I was in arrears. I called twice - no answer as usual and cut off. FINALLY got through and was told, unless I paid this amount, they would not do anything to ensure this did not go against my credit rating. I paid back the amount ans was promised a phone call. NOTHING. As usual. I am now looking at ditching BMW FS and all of BMW completely. It is a shambles. Disgraceful. Steer clear of them all.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
