Absolutely terrible service, extended my agreement 1 month so i could clear funds to make the final payment the month after. Extension agreed, documentation received which inc new payment schedule and confirmed DD, only to get a message from my bank today to say that i have insufficient funds in my account. Contacted the bank to find out BMWFS have been trying to take the final payment today! not the agreed date. After being on hold/cut off/told different options about setting up a standing order i spoke again with my bank who told me to not do any of those things and to set up a new DD so money is covered under DD guarantee.BMWFS still insisting i just make manual payments to them, finally after another phone call and a significant amount of time on hold I have completed a new DD mandate. I doubt it will make much difference but this will be the last time i take finance with this company as they are not trustworthy, so difficult to deal with and nobody seems to care. NO gesture of goodwill for the fact that all of this was there fault, i followed their rules and still had to waste time and effort calling and calling to get a resolution. I will be escalating this further within BMWFS and with the Ombudsman.
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BMW Financial Services (GB) Ltd offer a comprehensive suite of vehicle finance products, as well as providing a range of insurance and protection solutions.
We are responsible for brands such as BMW Financial Services, MINI Financial Services, BMW Motorrad Financial Services, ALPHERA Financial Services, Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services. BMW Financial Services (GB) Limited is authorised and regulated by the Financial Conduct Authority.See more
